Renewal Groups not working as anticipated

Discussion in 'Troubleshooting' started by kenmoody, Nov 21, 2016.

  1. kenmoody

    kenmoody aMember Pro Customer

    Joined:
    Aug 21, 2012
    Messages:
    26
    I have several product types associated with our website. A couple of them are annual subscriptions which automatically renew. One is a non-renewing annual membership. I have created a renewal group called "Annuals" and added each of these to that renewal group. However, if a user has an existing recurring annual sub and purchases a non-recurring annual subscription (all in the same renewal group) the start date of the new annual subscription does not begin at the end date of the annual recurring product.

    Is there a way to make this work? Am I missing something?

    Thank you,

    KM
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,659
    Unfortunately it is not possible to use Start Date Calculation options (which include renewal groups) for recurring subscriptions due to fact it is not possible to change recurring date for most of payment systems.

    You can find mention about it in Start Date Calculation setting description.

    Best Regards.
  3. robw

    robw CGI-Central Partner

    Joined:
    Dec 18, 2007
    Messages:
    267
    Hi Ken

    See this post of mine which has a solution you might find useful.

    Cheers
    Rob
    caesar likes this.

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