Pending users with no pending invoices

Discussion in 'Troubleshooting' started by petertravis, Nov 25, 2015.

  1. petertravis

    petertravis aMember Pro Customer

    Joined:
    May 22, 2009
    Messages:
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    Please ignore this message. The issue has been resolved. I tried to delete the message but can't find a way to do it.


    Hi all

    I'm hoping someone can help. We have several pending users at present, some of whom show
    'No Invoices Found' under 'User Invoices'
    and others that show
    'User has 1 Pending Invoices'

    Could anyone explain why some users have no pending invoices? All forms have a payment method and you can't progress past the form to the payment provider without selecting one of them. When I test the system with a dummy account I have a pending invoice, so I don't understand why some pending accounts don't have one.

    I'm asking as we've experienced a significant and unusual drop in sales in the past 2 weeks and I'm trying to investigate why this might be.

    Many thanks

    Peter
    Last edited: Nov 25, 2015

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