Paypal issue - Help please!

Discussion in 'Payments processing' started by mhalper2000, Jul 1, 2015.

  1. mhalper2000

    mhalper2000 aMember Pro Customer

    Nov 16, 2012

    I have noticed an issue, I am having new sign ups through Paypal and they are not registering as sales in Amember and the user is not getting the access they are signing up for.

    I don't know if this is causing the issue but a couple of days ago, I changed my email on paypal to a info@.... email instead of my name.

    After this, I change the email in Configuration > Paypal in Amember to the new info@... email address, but now new sales are not registering in Amember.

    Any idea what the problem is? Is there something else that is causing the problem?

    I changed back to my old email in both Paypal and Amember to try to resolve but I don't know if that will fix.

    Please help!
  2. alexander

    alexander Administrator Staff Member

    Jan 8, 2003
    Please contact us in helpdesk.
    I need to check amember's Error/Invoice logs in order to troubleshoot this issue.

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