paypal double billing issue still not resolved

Discussion in 'Payments processing' started by jmartin55, Apr 27, 2019.

  1. jmartin55

    jmartin55 aMember Pro Customer

    Joined:
    Feb 12, 2013
    Messages:
    37
    For years I've struggled with this paypal double billing issue:

    - user signs up and pays with paypal
    - months later a recurring payment fails
    - amember immediately cancels users membership (this should not happen)
    - paypal waits 3 days to rebill user automatically
    - user doesn't know about paypals automatic attempt and logs in and manually adds another paypal payment before the 3 days.
    - paypal successfully rebills user 3 days later

    - user now has 2 recurring payments for the same product and is angry.
  2. webknix

    webknix aMember Pro Customer

    Joined:
    Oct 7, 2012
    Messages:
    5
    Hi jmartin55 ... Did you find a solution to this problem? We have battled this exaxt issue for many years now too. It is such a pain :(
    jmartin55 likes this.
  3. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,942
    Hello,

    You can set option "Reattempt on failure" to "Do not reattempt failed recurring payments" within PayPal plugin configuration to avoid such situation:
    aMember CP -> Configuration -> Setup/Configuration -> PayPal

    Best Regards.
    jmartin55 likes this.
  4. jmartin55

    jmartin55 aMember Pro Customer

    Joined:
    Feb 12, 2013
    Messages:
    37

    Thank you!
    caesar likes this.

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