Paypal Changing IPN Process

Discussion in 'Payments processing' started by grayinternet, Jun 25, 2015.

  1. grayinternet

    grayinternet New Member

    Joined:
    May 27, 2008
    Messages:
    29
    Hello,

    I just got an email today about Paypal changing their IPN process effective 7 July 2015 and wanted to know how it would impact my Amember integration. I am currently running aMember Pro™ 4.4.4 .

    Below is the email:

  2. sifucicero

    sifucicero aMember Pro Customer

    Joined:
    Aug 27, 2010
    Messages:
    24
    Hello GrayInternet and (Alex & Support Team),

    Our company too just received this message. We did open a aMember ticket asap. We hope to hear soon if this will impact us since this is 'high important'.

    Thank you,
    Cindy Cicero
    The School of Chi Energy, LLC
  3. sifucicero

    sifucicero aMember Pro Customer

    Joined:
    Aug 27, 2010
    Messages:
    24
    We just heard back from our aMember ticket:

    Hello,

    These changes do not affect amember PayPal plugin.

    Andrey Yerokhin
    CGI-Central Support Specialist
    http://www.amember.com/
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    Yes this doesn't affect aMember <-> PayPal integration in any way.
  5. alleycorp

    alleycorp Member

    Joined:
    Jan 7, 2014
    Messages:
    34
    Slightly related to this, we're seeing double posting of refunds from PayPal. Nearly all of our customers with transactions using PayPal are renewals from one year ago (we have annual subscription terms). Sometimes they call to cancel around the renewal date or just afterward. Our customer service makes the refund and cancels recurring charges, essentially canceling the subscription. In aMember this reports the refund as happening twice, which is really screwing up our numbers as it makes it appear refunds are much larger than they actually are. However when we check our PayPal account it usually shows only one instance of the refund.

    Is this a known issue with PayPal and aMember Pro or could we have something incorrectly configured in either PayPal or aMember?

    Included are a few screen shots with personal data redacted. The first is using the basic Refunds screen in aMember. The first two lines are the same user.

    The next image is that user's payments screen. Notice how it has created two different payment numbers for the refunds even though there should have been only one.

    The third image is from the main activity screen with our PayPal account. The two line times surrounded in red are for the same user. It almost looks like he was refunded twice through PayPal. Or is the second one, the one on top, just a confirmation of the refund?

    And the last image is the user's transaction records with PayPal which makes it appear only one refund was done.

    Attached Files:

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