Payment Status Question

Discussion in 'Payment Systems' started by samchan, Oct 18, 2010.

  1. samchan

    samchan New Member

    Joined:
    Sep 16, 2010
    Messages:
    4
    Within our amember backend, I am having a bit of confusion with the status of the members.
    There is :

    Paid | Status
    YES | Active
    YES | Active (Cancelled in red)
    NO | (Non-paid)
    YES | Expired

    http://cl.ly/e57d585eb23e9b77c6ef

    I know what the yes paid and active means, but I have no idea what the difference is between the bottom three. Can anybody help me out, as we would like to differentiate between members who are having payment issues, or paypal issues, or those who simply want to cancel. Thanks in advance.
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,435
    YES | Active (Cancelled in red)
    This means they canceled at paypal, and when the period expires, it will change to YES | Expired

    YES | Expired
    Payment period has ended. If they continued, then they will have another active payment listed.

    NO | (Non-paid)
    They didnt complete the checkout.

    David

Share This Page