Not Renewing Subscriptions

Discussion in 'Payments processing' started by yaoifix, May 19, 2015.

  1. yaoifix

    yaoifix New Member

    Joined:
    Aug 4, 2008
    Messages:
    11
    aMember isn't updating user access automatically. I'm having to go into the system and manually input user payments to renew their subscriptions. It there a way to check what's causing this issue?

    All IPN are sending successfully from Paypal.
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    Please contact us in helpdesk and provide amember CP login info if this is not fixed yet.
    I need to check aMember's logs in order to tell you what is wrong.
  3. yaoifix

    yaoifix New Member

    Joined:
    Aug 4, 2008
    Messages:
    11
    I was told that the user database wasn't imported correctly. That the payment ids are wrong. Where are the payment id's even found? I don't see them in the database at all?

    Also, I imported all the available data in the CSV. There wasn't anything about payment id's. What do they look like?
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274

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