We launched a full fledged campaign with a new product that took about a year to put together. We had a $19 30 day trial, where we'd send them a package and then after 30 days if they liked it, and didnt send it back, they'd be billed automatically for the full price of the program which was $189. Before I started, I sent screenshots of my amember software configuration to amember support and they said everything looked fine and it would work great for the auto billing! We've sold 119 packages within the first couple months, and sent out all the goods. We had only one return! This means we should now be collecting $22,302. Only.... AMEMBER WONT COLLECT. I've messaged support 9 times regarding this same issue and have gotten no where. First they said, "you must upgrade". What the hell? I just bought the software, you mean for all this time the software never worked and JUST NOW the upgrade fixed the rebilling? So I upgraded.... This fixed nothing. I'm getting no explanations and often times it takes them 4 days to respond to one of my questions when I have $22,302 riding on the line! 4 DAYS, when they PROMISE 24 HOUR SUPPORT. Oh, and lets not forget there is no phone support. You must email and wait. This is ridiculous. Note to amember: I will amend this story when/if you fix my software. This has gotten out of hand.