Manual Payments and Firewall Preventing Payments

Discussion in 'Payments processing' started by mhalper2000, Apr 20, 2016.

  1. mhalper2000

    mhalper2000 aMember Pro Customer

    Nov 16, 2012

    I had an issue where I set up a firewall and it was blocking Amember from talking to my merchant services provider to run the nightly credit cards.

    I went back and forth with the firewall provider trying to whitelist the IP and change the settings to let the system talk to who it needed to talk with but couldn't get it set up right.

    This back and forth happened over a few days and during this time, I was not running subscription charges. I was losing money so I abandoned the firewall effort and had them turn it off.

    Now I see a button for Credit Card Rebills. Is that a manual restart/request for the system to charge the selected days cards?

    If I try to attempt to reinstall the firewall, can I use this button to manually charge missed cards and keep doing that until the firewall gets configured correctly?

    I am scared to try it without some sort of manual charge option as it cost me some valuable subscriptions that all expired.

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