Mac OSX notifications upon troubleticket?

Discussion in 'Integration' started by 123Marketing, Jan 29, 2017.

  1. 123Marketing

    123Marketing aMember Pro Customer

    Joined:
    Jun 4, 2005
    Messages:
    128
    Is there a way to be alert on my MacBook via notifications when a helpdesk ticket is created by my member?
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,659
    Hello,

    I am afraid aMember has not such feature.

    Best Regards.
  3. 123Marketing

    123Marketing aMember Pro Customer

    Joined:
    Jun 4, 2005
    Messages:
    128
    I think I have a cool workaround:

    I checked this:
    Send Notification about New Messages to Admin (Setup/Confirguration -> Helpdesk)

    I changed my admin email to my Gmail address.

    And I turned on "New mail notifications on" in my Gmail Settings.

    On paper, this should work. Still waiting for my first one.
    edward_shephard and caesar like this.
  4. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,659
    Yes, it is good idea. Thank you for sharing it! I believe it can be useful for our other customers.
  5. 123Marketing

    123Marketing aMember Pro Customer

    Joined:
    Jun 4, 2005
    Messages:
    128
    Great news. This worked as expected.

    Even better, this command in Terminal (mac) keeps the notification staying up as long as we desire - in this case I choose 25 seconds:

    defaults write com.apple.notificationcenterui bannerTime 25

    (This requires a restart of the computer.)
    caesar likes this.

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