Login Integration problem

Discussion in 'Integration' started by jbround39, Jul 24, 2017.

  1. jbround39

    jbround39 aMember Pro Customer

    Joined:
    Mar 20, 2008
    Messages:
    61
    We are using the Vanilla forum plugin. For some users, they come to our site and log in (with their amember username/pw), and then they go to our forum, but they are not logged in to Vanilla. How can we troubleshoot this problem?

    For most of our customers it works just fine, logging into amember also logs them into Vanilla. This seems to only affect about 5% of all accounts.
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,689
    Hello,

    Is these users has sufficiant permission to access forum?

    I recommend to try to rebulid Vanilla Database
    aMember Cp -> Utilities -> Rebuild Db -> Rebuild Vanilla Database

    Also feel free to contact us in helpdesk - we will troubleshoot this issue.
    https://www.amember.com/support

    Best Regards.
  3. jbround39

    jbround39 aMember Pro Customer

    Joined:
    Mar 20, 2008
    Messages:
    61
    Thanks Caesar, I'll try rebuilding the Vanilla Database and will see if the problem reoccurs.
    caesar likes this.

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