LOCKED OUT OF MY OWN ACCOUNT!

Discussion in 'Pre-Sales Questions' started by freshk, Apr 27, 2013.

  1. freshk

    freshk aMember Pro Customer

    Joined:
    Feb 14, 2008
    Messages:
    12
    I have purchased many amember licenses for myself and my clients, however I tried to login to my account today and I am locked out! (I am not talking about this account, I am refering to another account of mine.)
    I went ahead and sent for my password reminder for the last 3 days and I have gotten no email!

    My client is getting antsy, they need their domain license changed 3 days ago after a mishap with their domain name. They lost everything! The script, their domain ect. They are getting angry with me because I can not access a script they paid good money for.

    PLEASE SOMEONE HELP!
    I don't want to loose this customer I am 100% sure I am about to.
  2. thehpmc

    thehpmc Member

    Joined:
    Aug 24, 2006
    Messages:
    901
    Are you sure your registered email is correct?
  3. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    Please submit a ticket to helpdesk and provide your account login, email , and your licensed domain names. I will check and fix this asap.
  4. freshk

    freshk aMember Pro Customer

    Joined:
    Feb 14, 2008
    Messages:
    12
    Thank you Alex for the fast reply & for helping me get access to my account.
    I sent another message via support. I just need my license changed to the correct domain and a backup of the files and I am good to go.
    My client is being understandig too. Your support is supberb.

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