Issues with using WP Theme for header & footer

Discussion in 'Troubleshooting' started by msnikitacom, Mar 12, 2017.

  1. msnikitacom

    msnikitacom New Member

    Joined:
    Dec 22, 2016
    Messages:
    3
    Hi there,

    I'm using version 5.1.8. I managed to installed your application without any major issues. Whenever I enable "Use Wordpress theme" option, my aMember dashboard goes blank, any attempts to customize it fails plus the email testing overlay vanishes! It's possible there are other issues which I've not discovered. - Disabling this feature reverts everything back to normal. Odd.

    aMember-dash-blank.jpg
    I did some experiments and ironed it down to this feature.. not sure how I can resolve this. Is there another way to theme my member's signup/profile page? Or a way to enable the setting and edit the dashboard, so it's information shows?
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,669
    Hello,

    I believe it is some conflict with one of your Wordpress plugin. Do you use next gallery plugin?
    You can try to disable plugins one by one to find which one cause this conflict.

    Do you mind to contact us in heldpesk?
    https://www.amember.com/support

    We will help you to resolve this conflict.

    Best Regards.
  3. msnikitacom

    msnikitacom New Member

    Joined:
    Dec 22, 2016
    Messages:
    3
    Thanks for the idea. Let me try the WP plugin's route first..
    If that doesn't work, I'll get in touch with support.
  4. msnikitacom

    msnikitacom New Member

    Joined:
    Dec 22, 2016
    Messages:
    3
    I have disabled every single plug-in that's unnecessary, in order for my theme and site to function. Unfortunately it's still doing the same exact thing.

    Is it possible my theme is causing aMember to break?
    Do you have a list of approved themes?
  5. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,669
    Please submit ticket in heldpesk, we will check what can be wrong.

    Thanks.

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