If a buisness is not going to have a phone number to call then the least they could do is answer their e-mails promptly. You told us to use the trouble ticket system for a quick response the day is almost over and I haven't heard anything from you guys. It says I should get a response by Wed Feb 20 2008 04:03AM. It's getting late and I doubt you'll answer my e-mail 4 AM as you haven't already. I need to know the answer to my question ASAP (simple YES or NO would have done it) so I can move on with what I need to do as I am on a strict schedule. This is holding me up. Is this slowness the level of service I can expect when doing business with you guys?