Is anybody going to answer my questions?

Discussion in 'Pre-Sales Questions' started by alexmungel, Feb 19, 2008.

  1. alexmungel

    alexmungel New Member

    Feb 18, 2008
    If a buisness is not going to have a phone number to call then the least they could do is answer their e-mails promptly.

    You told us to use the trouble ticket system for a quick response the day is almost over and I haven't heard anything from you guys. It says I should get a response by Wed Feb 20 2008 04:03AM. It's getting late and I doubt you'll answer my e-mail 4 AM as you haven't already.

    I need to know the answer to my question ASAP (simple YES or NO would have done it) so I can move on with what I need to do as I am on a strict schedule. This is holding me up.

    Is this slowness the level of service I can expect when doing business with you guys?
  2. microlinx

    microlinx Member

    Oct 26, 2004
    Relax, I belive the authors reside in a country where they are probably sleeping when you posted your question. They may also have "one or two" other support issues before you...I'd wait 24 to 48 hours before raggin' on them in the forum.
    Just append your ticket and try to be patient like the rest of the community.
    They always reply.

    BTW, what was your question?
    If you could have included it in your post, you might already have an answer.
  3. alexmungel

    alexmungel New Member

    Feb 18, 2008
    I have the follow questions,

    1) How does your "free installation" work with Drupal. How is this implemented.

    2) Is the drupal integration extra or included at the $179 sales price?

    3) I need potential clients to be able to subcribe to the site and be assigned a role in Drupal based on what they select at registration so that they have access to content for only what they purchased. Can amember do this and how?

    4) Can they select multiple subscription types at registration and be assigned to all Drupal roles that apply automatically? For example can they not only select 'Set A' but 'Set B' AND/OR 'Set C' (unlimited) and have access to all types of content that applies based on the Drupal role?

    5) Will the entered subscriber info show up in the Drupal user profile?

  4. pilot

    pilot New Member

    May 24, 2003
    To be fair the questions you are asking are not simple yes or no, and all the info you need is here:

    You are asking for a full explanation from a trouble tickets system, I am sure cgi-central will answer your questions in time, but I get the feeling it is quicker for you to ask rather than root out the info? for instance a little search turns up info here? plugin
  5. klester

    klester New Member

    Mar 7, 2008
    I have the exact same set of questions


    The pages you listed do not adequately answer his Drupal questions. (or mine either) I've been waiting for over 4 days to get a reply to my support tickets with no response, so I don't think his impatience is unjustified.

    To restrict access on a Drupal site, amember needs to both insert a user record, and set an access role, so that Drupal can used the access role to limit to content to certain subscriptions. The plugin also needs to insert users in the proper way through Drupal API calls, or it will not work correctly.

    I've been trying to get the same answers to no avail. I've been trying to find the plugin so that I can try it in conjunction with the demo. So far, I'm not impressed with the amember response team. Sorry.

  6. jtb010

    jtb010 New Member

    Jan 2, 2011
    Wouldn't Count On It

    After a ticket has been opend for a full business day (on a paid for account) no answer, no acknowledgement. It's now very clear that there is no North American support center even though it's reported to be open. Payment is collected immediately. Service at this point would seem not to be provided.

    J.T. Barnett
    Ticket IRV-82538-363 currently unanswered.:mad:
  7. alexander

    alexander Administrator Staff Member

    Jan 8, 2003
    Your ticket was answered within guaranteed response period(24 hours as mentioned in support page:

    First message in your ticket:
    Date: Fri, 07 Jan 2011 08:54:58 -0500

    My reply:
    Date: Sat, 08 Jan 2011 04:07:54 -0500

    We are on the different part of the world and we have holidays from January 1 to 10 so there can be delays with support on these days, we try to answer urgent requests first.

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