is aMember support dead?

Discussion in 'Troubleshooting' started by solari, Aug 10, 2012.

  1. solari

    solari aMember Pro Customer

    Joined:
    Dec 22, 2006
    Messages:
    31
    I'm seeing some posts here asking where the support is and we've got an urgent ticket open since Wednesday with no reply. Their verbiage states there will be replies in 24 hours, but it hasn't happened.

    I'm starting to get concerned. Anyone there?

    Ray
  2. khronos

    khronos New Member

    Joined:
    Apr 16, 2007
    Messages:
    13
    I've had a ticket open since July 27th, I got a few questions from support which I answered very quickly, then nothing. Seems support has gone away for this product.
  3. solari

    solari aMember Pro Customer

    Joined:
    Dec 22, 2006
    Messages:
    31
    I still have no answer either. I see they're answering questions in pre-sales but not here nor our tickets. I'll post over there and see if we can get a response.

    Ray
  4. solari

    solari aMember Pro Customer

    Joined:
    Dec 22, 2006
    Messages:
    31
    Got a response from Alex with his apologies, all good here.

    Ray

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