Is aMember support available?

Discussion in 'Troubleshooting' started by mmehrle, Jun 15, 2016.

  1. mmehrle

    mmehrle aMember Pro Customer

    Joined:
    Mar 16, 2009
    Messages:
    37
    For some reason aMember support is not responding to my support tickets. Are they around? I am having a critical issue after an upgrade and need urgent help.
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    Michael,
    Yes support is available. I just posted an update to your ticket that was submitted 17 hours ago.
    Sorry for delay with reply, but we mention that response time could be up to 24 hours depends on our load.
    I will take personal attention to this ticket and will try to fix issue quickly.
  3. mmehrle

    mmehrle aMember Pro Customer

    Joined:
    Mar 16, 2009
    Messages:
    37
    I responded to you two weeks ago and didn't hear back :-(
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    Michael,
    Latest reply in that ticket was mine. And it was from Thu, 16 Jun 16 01:26am
    If you do not receive email notifications about our reply, feel free to check ticket status at http://www.amember.com/support/

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