Internet Explorer Redirect Issues? 'Page not found'

Discussion in 'Troubleshooting' started by futonge, Dec 12, 2012.

  1. futonge

    futonge aMember Pro Customer

    Joined:
    Sep 8, 2010
    Messages:
    4
    Please help!
    We have 3 sites using the latest version 4 amember scripts in combination with WordPress. We are having issues on all Internet Explorer browsers (7,8 & 9).
    Once user logs into their account, less than 2 seconds after logging in, the page returns an error message 'The webpage cannot be found'.

    This problem is happening on Internet Explorer only. Other browsers are fine. This is affecting all our sites and generating a lot of customer complaints. We think this is something to do with amember redirect rule for IE - this is only our theory.
    There are two other sites with the same problem. We have been unable to figure out why this only happens on IE browsers.

    Any help here would be highly appreciated.

    Thanks in Advance!

    Kisi
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    Fixed in helpdesk
  3. futonge

    futonge aMember Pro Customer

    Joined:
    Sep 8, 2010
    Messages:
    4
    Thanks Alex for responding so quickly. The site you corrected is working well. Unfortunately I did not know exactly what you did to resolve it. That would have helped us troubleshoot the issue on the other 2 sites. We are still trying to figure out what you did.
    It is good to know this has nothing to do with Amember, but our WP theme. Is there a guideline for choosing an amember-compatible WP theme?
  4. futonge

    futonge aMember Pro Customer

    Joined:
    Sep 8, 2010
    Messages:
    4
    No worries Alex. We figured out the problem on the other sites. Thanks again for your timely intervention!

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