Infinite Billing on ClickBank Plugin

Discussion in 'Troubleshooting' started by lifemedia, Jun 5, 2012.

  1. lifemedia

    lifemedia Member

    Joined:
    Feb 3, 2010
    Messages:
    30
    Hi All,

    I am running a memberPRO, with the below configurations.

    aMember 3.2.3PRO
    PHP 5.3.6 (apache2handler)
    MySQL 5.0.77

    Now the problem is, the "clickbank" plugin seems to be keep rebilling the customer at every hour. Has anybody encountered such issues? I don't see any conflicting setting which can cause this and it has recently started to happen and it frustrates the customer. Please find the Product Configurations below:

    Subscription Terms: https://img.skitch.com/20120605-17xjjer8ues79b4rbm2mdqnr3.jpg
    Additional Options: https://img.skitch.com/20120605-ekg6nd98am6b6qeb2542qqqf29.jpg

    Please do let me know your thoughts!

    Thank you!
  2. lifemedia

    lifemedia Member

    Joined:
    Feb 3, 2010
    Messages:
    30
    It’s only happening to only couple of customers, out of thousands. Also when it rebills it appears as “LIFETIME – LIFETIME” period. All the expired bills say start a day after they end.

    Here's the screenshot: https://img.skitch.com/20120605-ba2kjqd5hs7sgp393fgs1ag42f.jpg

    Thank you very much for your time!
  3. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    Hmm, it seems that clickbank keep posting the same IPN message over and over again. However normally aMember should not add duplicate payments so this seems to be a bug. Please contact us in helpdesk and provide access info, I will check what can be wrong.

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