Im still waiting for my script

Discussion in 'Pre-Sales Questions' started by rked, Jun 11, 2007.

  1. rked

    rked New Member

    Joined:
    Jun 11, 2007
    Messages:
    29
    Its been since Fri and I havent gotten it yet...i dont want to use free trial and have to upgrade it and all...I have sent emails, tickets, etc...my order number is:U22948328 If any admin sees this please advise. (You may erase this post since this is my last resort effort.):(
  2. alex

    alex Administrator Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,020
    I've answered your ticket that you sent today.
    There was no tickets from Friday in the support queue, so I guess there was some communication problems. May be it was answered and you have not received response?

    P.S. We don't delete posts here.
  3. primedan

    primedan New Member

    Joined:
    Jun 10, 2007
    Messages:
    4
    Icariion and Alex,

    The same happened to me. I requested an installation amember offers to do within 24 hours. I think it is a really great offer but IMHO then you should also fulfill - or at least send an email with some info WHEN the customer can expect the fulfillment of the installation.

    In my case, I have sent two installation requests, a dozen of follow-up mails and opened two tickets since Sunday. No reply so far. I requested an installation because you offer it and I need to be up and running fast. My open tickets are as follows:

    CLW-94605-182
    CLM-72388-805

    I don't know where the problem is but hope that you're going to take care of this, Alex.

    Thanks and best regards,
    Dan
  4. teachnology

    teachnology New Member

    Joined:
    May 7, 2007
    Messages:
    14
    Same Problem...

    I ordered on Saturday and requested 24 hour installation. My ticket # is Ticket ID: GJT-51717-740 still waiting... A little help Alex.
  5. teachnology

    teachnology New Member

    Joined:
    May 7, 2007
    Messages:
    14
    Disregard that...

    Alex fast tracked it and did a great job with the install. What a kick ass set of scripts! A 1000 Thanks.
  6. primedan

    primedan New Member

    Joined:
    Jun 10, 2007
    Messages:
    4
    I am happy for you, man :) - while I am STILL waiting...
    :mad:
  7. rked

    rked New Member

    Joined:
    Jun 11, 2007
    Messages:
    29
    Have not received...

    I needed this script yesterday!
    Im almost tempted to look up your domain info and call you!!!
    I received no response.
    My order number is : U22948328
    I assume its going to rked@att.net or admin@admil.net
    I looked in junk folder as well.
    my number is 352-598-3866
    :(
  8. alex

    alex Administrator Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,020
    primedan - I hope you will describe better what actually happened.

    icarion - I'm sorry for these issues, I'm happy you now are an aMember Pro Customer.

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