I Can't edit the "Intro Text on Helpdesk Page"

Discussion in 'Troubleshooting' started by aura_apps, Jun 14, 2016.

  1. aura_apps

    aura_apps aMember Pro Customer

    Joined:
    Jun 6, 2016
    Messages:
    14
    I can't edit the intro text for helpdesk page. The popup shows up but it doesn't save the changes.
    Thanks.
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,642
    I guess you did not press 'Save' button on main form after close popup window.

    Otherwise please contact us in heldpesk ( https://www.amember.com/support ) we will troubleshoot this issue.
  3. aura_apps

    aura_apps aMember Pro Customer

    Joined:
    Jun 6, 2016
    Messages:
    14
    Ok, i will contact you in help desk. because the popup doesn't disappear when i click on the "OK" button, therefore i cannot save the changes in main helpdesk settings page. i tried it in 3 different browsers and same issue.
    Thanks.
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    If it doesn't disappear, there seems to be JS error on the page.
    I need an access info to check this, so please submit a ticket if you haven't done this yet.
  5. aura_apps

    aura_apps aMember Pro Customer

    Joined:
    Jun 6, 2016
    Messages:
    14
  6. aura_apps

    aura_apps aMember Pro Customer

    Joined:
    Jun 6, 2016
    Messages:
    14
    UPDATE : well, all pop-ups in settings doesn't work. It gives same JS error.
    For example : Default Theme>Header - Edit ; same error.
  7. thehpmc

    thehpmc aMember Pro Customer

    Joined:
    Aug 24, 2006
    Messages:
    901
    Open help ticket with aMember.
    caesar likes this.

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