I CAN NOT ORDER via SWREG

Discussion in 'Pre-Sales Questions' started by willpick07, Feb 26, 2010.

  1. willpick07

    willpick07 New Member

    Joined:
    Jan 30, 2010
    Messages:
    2
    Hi,

    I ordered the amember software and it was installed by your team, and now I must have the incremental content plugin BUT no matter what I do I can not get my order to be processed. I even choose the paypal option which is NEVER a problem BUT still I get and ERROR from the Processor who is handling your billing.

    If I can not do business with amember then I must ask for a full refund and find another solution for my Member site.

    I have tried all day to order this plugin and have given up on trying to order through swreg system.

    Either give me an alternative to purchase this plugin or refund my money for the software.

    I have wasted one entire day screwing with swreg.

    My past order went through with NO problems.

    I just don't know why there would have been ANY problem using the Paypal option.

    I contacted swreg and they said it must be a credit card issue.

    That is impossible when I have 1,000's of dollars in my Paypal Account.

    Dear Sirs I am absolutely sure YOU are losing business because of this issue from others trying to order.

    I can paypal you the money DIRECT or YOU give me some way to place and order NOW.

    Kindest Regards,
    William Pickard
    willpick07@yahoo.com
    amember user name - willpick07
  2. thehpmc

    thehpmc Member

    Joined:
    Aug 24, 2006
    Messages:
    901
    This would have been better sent a help ticket rather than wait for someone to happen accross a forum post.

    Note what it says at top of forum index "Please note that official support is offered via Helpdesk only, responses in the forum are not guaranteed."
  3. willpick07

    willpick07 New Member

    Joined:
    Jan 30, 2010
    Messages:
    2
    thehpmc,

    I submitted a support ticket.

    Thanks,
    William
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    Sorry for the issues with SWREG. I hope this is fixed already, if no feel free to update ticket.
  5. unicorn

    unicorn New Member

    Joined:
    Mar 4, 2010
    Messages:
    1
  6. jes_bad

    jes_bad New Member

    Joined:
    Apr 4, 2009
    Messages:
    32
    Hello,

    I am trying to upgrade my amember pro sub for another 12 months and I am having this problem as well with SWReg. I will submit a ticket.

    Thanks,
    - Jes
  7. jes_bad

    jes_bad New Member

    Joined:
    Apr 4, 2009
    Messages:
    32
    I have the same issue with credit card and Paypal. :mad:

    Here is the reply from SWReg:

    Thank you for contacting SWREG.

    We apologize for the inconvenience this issue may have caused you.

    We show that the order was unable to be completed due to a communication
    error with the issuing bank. Unfortunately, this may be a permanent
    issue, since address verification is not available with all banking
    institutions and we were unable to obtain authorization for the charge.
    For information regarding the status of your credit card, please contact
    the issuing bank of the credit card. We suggest using a different credit
    card or, if available, select an alternate payment method to place your
    order.

    If you would like to attempt a new order, please go to the vendor's
    website.

    - Add the product(s) you wish to purchase to the shopping cart. If
    you are attempting to place an order from a promotional offer, please
    use the link provided by that offer. If the incorrect pricing appears,
    empty your shopping cart and try again.

    - Once all items you wish to purchase are in the shopping cart,
    proceed to the checkout.

    We recommend when placing an order that you enter your billing
    information exactly as it appears on your credit card billing statement.
    If your middle initial appears on your credit card, please include it.
  8. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    jes_bad,
    Sorry for issues.
    Please try to use 2Checkout instead of SWREG as payment system from membership renewal form.

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