A trouble ticket management software is a software that organizes and tracks down trouble tickets filed by customers or employees of a company. This software also manages the information and distributes it to the departments concerned that could troubleshoot the error. The trouble ticket management software of today uses emails and tickets as its media and connects with customers for customer database building. Should you decide to purchase your trouble ticket management software or select a more affordable free alternative, there are specific points to keep in mind for it to be a success on your network: - Fully consider the benefits of each product within the needs of your company. - Determine how long you desire to use the software you choose. - How easy is it to understand the documentation provided with your selection? - What type of support is provided with your help desk software?