Hi What is the STATUS possible to Insert Ticket $ticket->status = HelpdeskTicket::STATUS_XXXX; Am_Di::getInstance()->hook->add(Am_Event::USER_AFTER_INSERT, 'onUserAfterInsert'); function onUserAfterInsert(Am_Event $event){ $user = $event->getUser(); $di = Am_Di::getInstance(); $ticket = $di->helpdeskTicketRecord; $ticket->user_id = $user->user_id; $ticket->status = HelpdeskTicket::STATUS_XXXXXX;
Here you are PHP: HelpdeskTicket::STATUS_NEWHelpdeskTicket::STATUS_AWAITING_USER_RESPONSEHelpdeskTicket::STATUS_AWAITING_ADMIN_RESPONSEHelpdeskTicket::STATUS_CLOSED