When a customer purchases an item using the offline payment option, they don't get an email confirmation of any kind (e.g. "thank you for your pending payment... here are the account details/address again to send your check"). In fact, I don't get any admin notification either that someone is making an offline payment. I can only tell if I go into the control panel and happen to notice the (hidden, grayed out) invoices in the payment page for a particular user. The email autoresponder only kicks in when I manually make the payment for the user. How do I send an interim email to customers making offline payments? Many thanks, Gary
You can set up pending notification based on used payment system (Offline Payment in your case). You can set notifications for both admin and customer. You can do it at aMember CP -> Configuration -> Setup/Configuration -> E-Mail (Pending Invoice Notifications to User/Pending Invoice Notifications to Admin)