How to manually cancel subscription

Discussion in 'aMember Pro v.4' started by bennyuk1, Jul 10, 2015.

  1. bennyuk1

    bennyuk1 aMember Pro Customer

    Joined:
    Jan 12, 2012
    Messages:
    164
    I cant seem to cancel WorldPay subscriptions. The options doesn't appear (am v4).

    So I can cancel them via worldpay, now just need to cancel them on the site.

    Can I change a DB field to mark the invoice and subscription as cancelled, eg
    table am_invoice
    , change fields "status" and "is_cancelled" etc to mark it as cancelled?

    Can the "Stop Recurring" link (that doesnt appear) be changed to allow am database to be marked as cancelled?

    Currently it seems that there is no way to cancel recurring payment, or mark them as cancelled after they have been cancelled at world pay?
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    Yes worldpay plugin doesn't mark invoices as cancelled, because there is no such notification.
    if you want to mark invoice as cancelled in database you have to change these two fields:
    status = 3
    tm_cancelled - date/time of cancellation.
  3. bennyuk1

    bennyuk1 aMember Pro Customer

    Joined:
    Jan 12, 2012
    Messages:
    164
    I'd like to mark the subscription as cancelled, not the invoice.
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    Subscription is not managed by aMember so you can cancel it in worldpay only. Corresponding invoice can be cancelled in amember the way I showed in my previous message.

Share This Page