How to hide helpdesk messages without closing ticket

Discussion in 'Integration' started by 123Marketing, Mar 20, 2017.

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  1. 123Marketing

    123Marketing aMember Pro Customer

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    I get clients who reply to a lengthy help desk thread with something like:

    But, they do not want me to close the ticket.

    Is there any setting I can use to hide the help desk message on my admin screen without closing the ticket?
  2. caesar

    caesar aMember Pro Developer Staff Member

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    You can set status to 'Awaiting Customer Response'

    helpdesk.png
  3. 123Marketing

    123Marketing aMember Pro Customer

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    Cool. Thank you.
  4. caesar

    caesar aMember Pro Developer Staff Member

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    You are welcome!
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