How to handle suspensions and failed payments.

Discussion in 'Troubleshooting' started by ctpalmer2, May 18, 2017.

  1. ctpalmer2

    ctpalmer2 New Member

    Joined:
    Dec 23, 2013
    Messages:
    8
    I am using BrainTree payments and First Data on my site. When a customer's card is declined due to insufficient funds and can't pay their recurring monthly subscription how does amember know to suspend the account or deny access? Also is there a way to set it up for 3x attempts before suspension?
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,669
    Hello,

    aMember see these errors and revoke access if necessary. Do not worry about it.

    You can configure option "Re attempt on failure" within payment plugin configuration ie:
    aMember CP -> Configuration -> Setup/Configuration -> First Data
    aMember CP -> Configuration -> Setup/Configuration -> Brain Tree


    Best Regards.

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