One of my clients wants to be able to see the actual message that the member posted on the help desk copied onto the alert emails that he receives. He says that sometimes he gets the alerts on the phone email app and it's a hassle to open Amember on the phone just to see what the ticket is about. Sometimes tickets are not urgent, so he's frustrated that he can't actually read the client's message right on the email. I actually had thought about it before too, since sometimes we take the time to open Amember just to see that the ticket is about something trivial that doesn't have to be responded right away. Is there a way to add some code to get the new message to be copied onto the email alert that is sent about the open ticket?