Helpdesk Ticket Notification Variables

Discussion in 'aMember Pro v.4' started by len_nels1, Oct 4, 2012.

  1. len_nels1

    len_nels1 aMember Pro Customer

    Joined:
    Aug 22, 2006
    Messages:
    13
    Amember4 has no documentation on the Helpdesk / ticketing system. Does anyone know the list of variables that can be included in the response back to the customer when an admin responds to their ticket? I want to address them by their name and also include a copy of their original ticket in the automated response back to them. Can't find any supporting documentation. Thanks.
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,689
    There is not ability to include ticket content in current release. I will add this feature and it will be available with next release.

    You can use the following placeholder to output user's name %user.name_f% and %user.name_l% for user's first and last name. You should be able to see all available template variables in dropdown menu below message content in template editing screen.
  3. c_b631

    c_b631 New Member

    Joined:
    Nov 19, 2012
    Messages:
    1
    Any update?
  4. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,689
    In latest version you can use placeholder %message.content% to include message content to notification.

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