I don't see a way to assign multiple admins for a single category in the helpdesk. Is there any way to do this? If not, I would like to request this feature be developed. I have a workaround using a group email, but it would be cleaner if I could just set x number of admins to respond to any ticket.
You can assign one admin only. Feel free to add this feature to our bug tracker: http://bt.amember.com/