Free Trial shows as expired

Discussion in 'Paid Site Marketing' started by lesa, Oct 5, 2011.

  1. lesa

    lesa New Member

    Joined:
    Jan 13, 2009
    Messages:
    12
    I have set up a 3 month free trial for a promotion. But all the people who have signed up show as expired in the user area. I'm having to go in and active the subscription manually. Can some explain how to make this automatic.
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    Please attach product settings screenshot and also screenshot of user's payments page.
  3. lesa

    lesa New Member

    Joined:
    Jan 13, 2009
    Messages:
    12
    Here are the payment page screen shots
  4. lesa

    lesa New Member

    Joined:
    Jan 13, 2009
    Messages:
    12
    Here are the product page screen shots
  5. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,435
    product page screenshots are too small to see.

    David
  6. lesa

    lesa New Member

    Joined:
    Jan 13, 2009
    Messages:
    12
    They would not upload any larger. Don't know why, but I get exceeds quota every time I try to upload a larger pic.
  7. lesa

    lesa New Member

    Joined:
    Jan 13, 2009
    Messages:
    12
    I will give access to my Control Panel if you could help. I keep having to active signups and I'm loosing the customer.
  8. skippybosco

    skippybosco CGI-Central Partner Staff Member

    Joined:
    Aug 22, 2006
    Messages:
    2,526
    You had your product price set to $0 and duration set to 90. This was good.

    But you also set a trial price of $0 but no duration. This caused the date to be a negative value which expired the product immediately.

    I have corrected it for you.

    In the future, instead of having 2 different products, you should consider having 1 product with a normal price and a trial price.
  9. lesa

    lesa New Member

    Joined:
    Jan 13, 2009
    Messages:
    12
    I really appreciate the help. The reason for the two products is this is a very specific promotion and will end on Nov. 22. The regular product has a 14 day trial and is set that way.

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