Expiry notification not being sent if unexpired products

Discussion in 'Troubleshooting' started by sbc123, Nov 9, 2012.

  1. sbc123

    sbc123 aMember Pro Customer

    Joined:
    Mar 19, 2010
    Messages:
    18
    Hi

    Users can have multiple products on our site. Currently when one product expires no expiry notification is sent if they have another product which has not expired. Is there a setting anywhere to change this.

    We have looked at the individual packages and in expire notifications the selected value is

    Use default setting (aMember CP->Setup->E-Mail)

    In the main setting under
    Messages to customer after subscription expiration we have ticked the box that says
    Enable Enable Expire Notification and there are various emails in there.


    Thanks in advance for any help
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,435
    How about amember admin / protect content / emails / expiration email

    David
  3. sbc123

    sbc123 aMember Pro Customer

    Joined:
    Mar 19, 2010
    Messages:
    18
    Thanks David but not sure where I find this. I am using amember 3.23PRO

    Leon
  4. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
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    4,435
    Oh, in that case (3.x), i think its set in the products page.

    David
  5. sbc123

    sbc123 aMember Pro Customer

    Joined:
    Mar 19, 2010
    Messages:
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    Thanks David but I had already looked there. For each package it says
    Use default setting (aMember CP->Setup->E-Mail)
    S0 it should send a message anytime a product expires but it is still only doing it if the user has no other products that have not expired. This means memberships are lapsing as the users are not being made aware that their packages are/have expired.
  6. thehpmc

    thehpmc aMember Pro Customer

    Joined:
    Aug 24, 2006
    Messages:
    901
    Not using V3 any more but shouldn't the setting there be ' EMail expiration notices for this product (regardless of global setting)'?
  7. sbc123

    sbc123 aMember Pro Customer

    Joined:
    Mar 19, 2010
    Messages:
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    Let me explain this again as I don't think I made myself clear initially.

    In each individual package we have selected the option Use default setting (aMember CP->Setup->E-Mail)

    Surely then the default setting should override everything. In the main setting there is a box that says
    Enable Expire Notification
    That box is ticked and there are email templates to send.

    The problem is it is not sending these if the user has more than one package which has not expired.
  8. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    This is expected, global settings are related to account expiration, and not to subscription expiration.

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