Expired Members Not Being Removed from Newsletter

Discussion in 'Integration' started by jasonh24, Nov 3, 2016.

  1. jasonh24

    jasonh24 aMember Pro Customer

    Joined:
    Apr 19, 2009
    Messages:
    7
    I am using a Mailchimp integration. When a new person signs up, the plugin is properly adding them to the correct Mailchimp list.

    However, when the member cancels or their membership otherwise expires and they are no longer an active subscriber, the plugin is not removing them from the Mailchimp list.

    Basically, I want all active (paying) members to be on a Mailchimp list and when their membership expires/cancels, I want them automatically removed from the list.

    Yet, they are not being removed from this list when their membership becomes inactive (expired/canceled).

    Any idea why this is not functioning properly? How can I troubleshoot this? It is possible, correct?

    Thanks!
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,659
    Hello,

    It should work this way (automatically subscribe/unsubscribe based on subscription status) by default actually.
    Do you mind to contact us in helpdesk with this issue?
    https://www.amember.com/support
    I will check your configuration.

    Best Regards.

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