I am using a Mailchimp integration. When a new person signs up, the plugin is properly adding them to the correct Mailchimp list. However, when the member cancels or their membership otherwise expires and they are no longer an active subscriber, the plugin is not removing them from the Mailchimp list. Basically, I want all active (paying) members to be on a Mailchimp list and when their membership expires/cancels, I want them automatically removed from the list. Yet, they are not being removed from this list when their membership becomes inactive (expired/canceled). Any idea why this is not functioning properly? How can I troubleshoot this? It is possible, correct? Thanks!
Hello, It should work this way (automatically subscribe/unsubscribe based on subscription status) by default actually. Do you mind to contact us in helpdesk with this issue? https://www.amember.com/support I will check your configuration. Best Regards.