Expire Notification for products does not work

Discussion in 'Customization & add-ons' started by th0m3k, Apr 1, 2010.

  1. th0m3k

    th0m3k New Member

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    Hi all!

    I have tried to set up email notification for each of my products before the membership period expire, but it does not want work.

    I know well the system and I used already the global settings and it worked, but when I tried to do it for products, it was not succesful.

    How could I resolve this problem?

    Thanks,
    Tamas
  2. davidm1

    davidm1 aMember User & Partner

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    Screenshot of the settings?

    David
  3. th0m3k

    th0m3k New Member

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    I have attached the screenshot.
  4. davidm1

    davidm1 aMember User & Partner

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    Looks like its set to 10 days after the expiration.
    try a -10 for 10 days before.

    David
  5. th0m3k

    th0m3k New Member

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    Ah, I understand already, thank you David!
  6. wardeh

    wardeh New Member

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    The note in admin says just the opposite of what you said, David.

    I have been doing what admin said -- and just found out that my users are not getting expiration notices.

    I just followed your directions and I hope to see that my expiration notices go out now.
  7. alexander

    alexander Administrator Staff Member

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    It seems that there is a bug in description. David's instructions above are correct.
  8. wardeh

    wardeh New Member

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    My expiration notices are still not going out. I added a product to my account yesterday and set it to expire tomorrow. I have several expiration templates added, including one the day before expiration. As far as I can tell, no expiration notice went out. I get all other emails and so do my users.

    The products in question are following the default expiration notices setting. I have all the email templates set up and expiration notices enabled. Is there something else I am missing?

    (I have external cron set up -- does this matter?)
  9. alexander

    alexander Administrator Staff Member

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    The problem is in the way how you test this.
    Expiration messages will be sent once a day from cron.
    If create account that will expire tomorrow, and want to test expiration message that should be sent one day before expiration this will not work in most of the cases, because there is a big chance that cron job already was executed for that day.
    Create user that will expire the day after tomorrow, in order to test one day expiration message.
  10. wardeh

    wardeh New Member

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    Actually I thought of that, which is why I set up notifications for the next two days as well. I'm not getting any notifications, nor are my customers. I appreciate the help.
  11. davidm1

    davidm1 aMember User & Partner

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    Are they getting any other email from the site?

    David
  12. wardeh

    wardeh New Member

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    David -- Yes, they get all other emails. (So do I, for that matter.)
  13. wardeh

    wardeh New Member

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    I should clarify. *Most* emails are working.

    Just now I realized that I don't get CC rebill fail/success emails either (authorize.net). So something's up.

    Product emails, email broadcasts, reminder emails (for Ken's plugin amReminder), new signup, user cancellation, etc. -- all those emails get sent.
  14. alexander

    alexander Administrator Staff Member

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    Did you test with recurring products?
    messages will be sent only if product is not recurring.
  15. wardeh

    wardeh New Member

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    The products in question are one-time purchases, not recurring.
  16. alexander

    alexander Administrator Staff Member

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    Please contact us in helpdesk. I will add debug info to mail expiration function and will try to troubleshoot this issue.
  17. wardeh

    wardeh New Member

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    Thank you. I just submitted my request.
  18. leelbog1

    leelbog1 aMember Pro Customer

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    Sorry to re-open an old thread but is the expire notification per-product available in aMember v4?
  19. davidm1

    davidm1 aMember User & Partner

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    Yes, go to amember admin / protect content / email, and create an expire email.

    David

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