Hello, we are using amember version 4.2.19. After moving to a new server, using a fresh installation of amember, I tried the two plugins "newsletter" and "helpdesk" ( we didn't use both before). But both plugins are throwing errors, saying the relating .phtml doesn't exist. Here the two error logs: Code: script 'helpdesk/ticket.phtml' not found in path (/path/to/my/installation/application/default/plugins/protect/wordpress/default/:/path/to/my/installation/application/helpdesk/views/:/path/to/my/installation/application/default/views/) Exception Zend_View_Exception Zend_View_Abstract->_script [ library/Zend/View/Abstract.php : 884 ] Zend_View_Abstract->render [ application/helpdesk/library/Am/Helpdesk/Controller.php : 122 ] Am_Helpdesk_Controller->viewAction [ library/Am/Controller.php : 139 ] Am_Controller->_runAction [ library/Am/Controller.php : 116 ] Am_Controller->dispatch [ library/Zend/Controller/Action.php : 568 ] Zend_Controller_Action->run [ library/Am/Controller/Pages.php : 124 ] Am_Controller_Pages->renderPage [ library/Am/Controller/Pages.php : 73 ] Am_Controller_Pages->__call [ library/Am/Controller.php : 118 ] Am_Controller->dispatch [ library/Zend/Controller/Dispatcher/Standard.php : 295 ] Zend_Controller_Dispatcher_Standard->dispatch [ library/Zend/Controller/Front.php : 954 ] Zend_Controller_Front->dispatch [ library/Am/App.php : 1694 ] Am_App->run [ index.php : 43 ] Code: script 'blocks/member-main-newsletter.phtml' not found in path (/path/to/my/installation/application/default/plugins/protect/wordpress/default/:/path/to/my/installation/application/newsletter/views/:/path/to/my/installation/application/helpdesk/views/:/path/to/my/installation/application/default/views/) Exception Zend_View_Exception Zend_View_Abstract->_script [ library/Zend/View/Abstract.php : 884 ] Zend_View_Abstract->render [ library/Am/App.php : 680 ] Am_Block->render [ library/Am/App.php : 776 ] Am_Blocks->get [ library/Am/View.php : 735 ] Am_View_Helper_Blocks->render [ library/Am/View.php : 743 ] Am_View_Helper_Blocks->blocks call_user_func_array [ library/Zend/View/Abstract.php : 350 ] Zend_View_Abstract->__call [ application/default/views/member/main.phtml : 2 ] Am_View->blocks [ application/default/views/member/main.phtml : 2 ] include [ library/Am/View.php : 391 ] Am_View->_run [ library/Zend/View/Abstract.php : 888 ] Zend_View_Abstract->render [ library/Am/View.php : 373 ] Am_View->display [ application/default/controllers/MemberController.php : 118 ] MemberController->indexAction [ library/Am/Controller.php : 139 ] Am_Controller->_runAction [ library/Am/Controller.php : 116 ] Am_Controller->dispatch [ library/Zend/Controller/Dispatcher/Standard.php : 295 ] Zend_Controller_Dispatcher_Standard->dispatch [ library/Zend/Controller/Front.php : 954 ] Zend_Controller_Front->dispatch [ library/Am/App.php : 1694 ] Am_App->run [ index.php : 43 ] Both files, 'helpdesk/ticket.phtml' and 'blocks/member-main-newsletter.phtml', are at the mentioned location. Any idea, how to fix this? I am running member on a nginx installation and I have the following setup in my .conf file: Code: location ~* ^/members/.*\.(js|ico|gif|jpg|png|css|swf|csv)$ {} location ~* ^/members/setup/index.php$ { try_files not-existing-file @php; } location ~* ^/members/js.php { try_files not-exiting-file @php; } location ~* ^/members/index.php$ { try_files not-existing-file @php; } location ~* ^/members/public.php$ { try_files not-existing-file @php; } location ~* ^/members/public { rewrite ^.*$ /members/public.php; } location ~* ^/members/setup { rewrite ^.*$ /members/setup/index.php; } location ~* ^/members { rewrite ^.*$ /members/index.php; } location @php { fastcgi_pass unix:/var/run/php5-fpm.sock; include fastcgi_params; } Regards, Dorina
Actually, they do exist in the relating module folder, but they do not exist in the other folders i.e. /application/default/plugins/protect/wordpress/default/ But why is the script actually looking there?
Hello, Do you mind to contact us in helpdesk? https://www.amember.com/support/ We will troubleshoot this issue. Best Regards.