Entered coupon codes are not valid

Discussion in 'Troubleshooting' started by takoah, Feb 4, 2018.

  1. takoah

    takoah New Member

    Joined:
    Jun 25, 2017
    Messages:
    1
    Hi everyone,

    I have a problem regarding the use of coupon codes.
    Whenever users enter a specific code which gives a discount on a specific product, the form gives an error.
    The error is as follows: "The coupon entered is not valid with any product(s) being purchased. No discount will be applied".

    The weird thing is that everything seems fine until the user submits the form.
    Even the checkmark in the coupon field is there.
    I've tested it with another code that I made and it still gives the error on the product.

    Any other code that I have doesn't have this issue.
    I am using version 5.2.5 from amember.

    Is anyone familiar with this issue or does anyone know how to solve this?

    Thanks,
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,862
    Hello,

    Are you sure this error is incorrect and your code give any discount for chosen products?
    Do you mind to contact us in helpdesk?
    https://www.amember.com/support

    We will check your configuration.

    Best Regards.

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