Double Recurring Charge

Discussion in 'Troubleshooting' started by jwmmarketing, Sep 28, 2015.

  1. jwmmarketing

    jwmmarketing aMember Pro Customer

    Joined:
    Jul 15, 2009
    Messages:
    3
    Alex,

    Users are getting charged more than once on the same product even though they already have active subscription to the same product.

    Also, The product has "Disallow ordering of this product if user has" but it has still charged users again and again.

    What could be the issue?
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    First of all, that option("Disallow ordering of this product if user has") is for signup form only. aMember doesn't check it when process recurring payments.
    In order to check this issue I need access to your aMember Control Panel and exact example of user who have this issue.
  3. jwmmarketing

    jwmmarketing aMember Pro Customer

    Joined:
    Jul 15, 2009
    Messages:
    3
    how do you want me to send you the logins? I dont see a PM option in the forum.
  4. robw

    robw CGI-Central Partner

    Joined:
    Dec 18, 2007
    Messages:
    269
    I had a problem similar to this on one of my sites... It turned out that it was a conflict in settings in the credit card module.

    Essentially, the credit card module was set to retry failed billing attempts on days 1,2 and 5 after a billing failure. But the payment processor uses the latest card details for all payment attempts.

    So what was happening was that when cards failed, the member set up a new subscription, and then the old one kicked back into life on the rebill attempt because of the new card details.

    So, in your case, take a look at the accounts with duplicate billing and see if you can tie the payments back to subscription invoices. That may give you a clue as to what is going on,

    Cheers
    Rob
  5. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,680

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