Cannot cancel order within Clickbank

Discussion in 'Payments processing' started by scooterdam, Nov 27, 2012.

  1. scooterdam

    scooterdam New Member

    Joined:
    Oct 24, 2009
    Messages:
    27
    hello,
    one of my customer want to cancel subscription made via clickbank, but when i try to do it for him, i click on cancel under the product name, it says access denied....
    is there any other way to cancel the subscription? on clickbank?
    thank you for your answers.
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    The problem can be in incorrect API keys. Check Clickbank plugin configurations and make sure that both API keys you have there are correct.
  3. scooterdam

    scooterdam New Member

    Joined:
    Oct 24, 2009
    Messages:
    27
    ok however the member told me cancellation was ok.
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    So it doesn't work from amember CP only ? if so there seems to be a bug in plugin. Please contact us in helpdesk and provide access info. We need to check system logs in order to investigate this issue.

Share This Page