Cannot Access Admin Backend

Discussion in 'Troubleshooting' started by scribendi, May 8, 2013.

  1. scribendi

    scribendi New Member

    Joined:
    Oct 29, 2012
    Messages:
    5
    Our website has been up and running for months. Then, one morning, I received the following message while attempting to login to the admin backend.

    An internal error happened in the script, please contact webmaster for details

    I am able to pull the following error message from the error logs in the DB:

    Code:
    log_id: 4699
        user_id: NULL
          time: 2013-04-25 13:34:26
            url: /enroll/admin-auth/index
    remote_addr: 69.165.175.102
      referrer: https://www.grammarcamp.com/enroll/admin/
          error: The service definition "adminTable" does not exist.
          trace: Exception InvalidArgumentException
    sfServiceContainerBuilder->getServiceDefinition [ library/Am/Di.php : 436 ]
    Am_Di->getServiceDefinition [ library/sf/sfServiceContainerBuilder.php : 80 ]
    sfServiceContainerBuilder->getService [ library/Am/Di.php : 281 ]
    Am_Di->getService [ library/sf/sfServiceContainer.php : 276 ]
    sfServiceContainer->__get [ library/Am/Auth/Admin.php : 50 ]
    Am_Auth_Admin->authenticate [ library/Am/Auth/Abstract.php : 137 ]
    Am_Auth_Abstract->login [ library/Am/Controller/Auth.php : 79 ]
    Am_Controller_Auth->doLogin [ library/Am/Controller/Auth.php : 54 ]
    Am_Controller_Auth->indexAction [ library/Am/Controller.php : 139 ]
    Am_Controller->_runAction [ library/Am/Controller.php : 116 ]
    Am_Controller->dispatch [ library/Zend/Controller/Dispatcher/Standard.php : 295 ]
    Zend_Controller_Dispatcher_Standard->dispatch [ library/Zend/Controller/Front.php : 954 ]
    Zend_Controller_Front->dispatch [ library/Am/App.php : 1671 ]
    Am_App->run [ index.php : 43 ]
    
    aMember support suggested, I overwrite all the aMember files with new files they provided for my version. Which I did, and did not resolve the issue. I have also attempted to update aMember which was unsuccessful since I cannot run the DB update since I cannot login.

    They have not been helpful.

    I have confirmed all files have 644 permissions and folders 755.

    We have not been able to access the backend for a couple of weeks now so any help would be greatly appreciated!

    Cheers
  2. jmartin55

    jmartin55 aMember Pro Customer

    Joined:
    Feb 12, 2013
    Messages:
    34
    Something similar happened to me yesterday, and the way I fixed it was to restore the sql database through the restore option. I'm using Amember 4.2.17 and I'm really glad I was able to access the restore option.

    The problem itself started when I simply made a backup through the Backup utility. I'm a beginner so please take my comments with a grain of salt!
  3. alex

    alex Administrator Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,020
    scribendy,
    that must be something very specific for your installation, we are awating for access info in the helpdesk to debug issue.

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