Cannot Access Admin Backend

Discussion in 'Troubleshooting' started by scribendi, May 8, 2013.

  1. scribendi

    scribendi New Member

    Oct 29, 2012
    Our website has been up and running for months. Then, one morning, I received the following message while attempting to login to the admin backend.

    An internal error happened in the script, please contact webmaster for details

    I am able to pull the following error message from the error logs in the DB:

    log_id: 4699
        user_id: NULL
          time: 2013-04-25 13:34:26
            url: /enroll/admin-auth/index
          error: The service definition "adminTable" does not exist.
          trace: Exception InvalidArgumentException
    sfServiceContainerBuilder->getServiceDefinition [ library/Am/Di.php : 436 ]
    Am_Di->getServiceDefinition [ library/sf/sfServiceContainerBuilder.php : 80 ]
    sfServiceContainerBuilder->getService [ library/Am/Di.php : 281 ]
    Am_Di->getService [ library/sf/sfServiceContainer.php : 276 ]
    sfServiceContainer->__get [ library/Am/Auth/Admin.php : 50 ]
    Am_Auth_Admin->authenticate [ library/Am/Auth/Abstract.php : 137 ]
    Am_Auth_Abstract->login [ library/Am/Controller/Auth.php : 79 ]
    Am_Controller_Auth->doLogin [ library/Am/Controller/Auth.php : 54 ]
    Am_Controller_Auth->indexAction [ library/Am/Controller.php : 139 ]
    Am_Controller->_runAction [ library/Am/Controller.php : 116 ]
    Am_Controller->dispatch [ library/Zend/Controller/Dispatcher/Standard.php : 295 ]
    Zend_Controller_Dispatcher_Standard->dispatch [ library/Zend/Controller/Front.php : 954 ]
    Zend_Controller_Front->dispatch [ library/Am/App.php : 1671 ]
    Am_App->run [ index.php : 43 ]
    aMember support suggested, I overwrite all the aMember files with new files they provided for my version. Which I did, and did not resolve the issue. I have also attempted to update aMember which was unsuccessful since I cannot run the DB update since I cannot login.

    They have not been helpful.

    I have confirmed all files have 644 permissions and folders 755.

    We have not been able to access the backend for a couple of weeks now so any help would be greatly appreciated!

  2. jmartin55

    jmartin55 aMember Pro Customer

    Feb 12, 2013
    Something similar happened to me yesterday, and the way I fixed it was to restore the sql database through the restore option. I'm using Amember 4.2.17 and I'm really glad I was able to access the restore option.

    The problem itself started when I simply made a backup through the Backup utility. I'm a beginner so please take my comments with a grain of salt!
  3. alex

    alex Administrator Staff Member

    Jan 24, 2004
    that must be something very specific for your installation, we are awating for access info in the helpdesk to debug issue.

Share This Page