bug or just me in helpdesk?

Discussion in 'Troubleshooting' started by ccwjames, Jun 26, 2016.

  1. ccwjames

    ccwjames Member

    Joined:
    Sep 11, 2014
    Messages:
    430
    so when you use helpdesk you get of course tickets open and closed
    lets say you want to look at a ticket of someone you removed of the site? or banned?

    so you go to acp
    tickets under helpdesk and you have at top
    Tickets Assigned to Me (no records)
    so from drop down you pick closed tickets
    this should show all closed tickets in myeyes

    but i get

    No rows selected for operation, please click on checkboxes, then repeat ????

    also again under helpdesk
    i have 6 next to dashboard
    on clicking it
    5 grayed out tickets?

    bug or?
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,689
    This drop down list is not filter but action. You select multiple ticket(s) and change status for it to closed in bulk.

    Empty list in section 'My Tickets' means you have not active ticket assigned to you.

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