Blank page when trying to access login (either as user or admin)

Discussion in 'Troubleshooting' started by bibbott, May 30, 2016.

  1. bibbott

    bibbott aMember Pro Customer

    Joined:
    May 27, 2010
    Messages:
    9
    I'm getting a blank page when I go to my admin login page:
    http://www.coverville.com/citizenadmin/admin-auth/index

    It was working fine a couple days ago, and I haven't uploaded or changed anything on my site, nor have I gotten any messages from my host that they've upgraded or changed anything on my site.

    I can get to the setup page (and if I walk through the setup, it tells me that my databases are fine). I've tried reinstalling, with no luck. And I've done s search here in the forums and tried suggestions for other people running into the same problems (changes to .htaccess and config.php).

    Is there another troubleshooting step I can try?
    Thanks,
    Brian
  2. jenolan

    jenolan aMember Coder

    Joined:
    Nov 3, 2006
    Messages:
    493
    Could be that your apache/php was auto updated from the support header...

    In event of your hosting support updated Apache and you got Internal Server Error on all aMember pages then please have a look this forum post for solution.
  3. bibbott

    bibbott aMember Pro Customer

    Joined:
    May 27, 2010
    Messages:
    9
    Thanks, ienolan - I tried that, and unfortunately it didn't work. I am able to get to the setup page, but not the login or the customer-facing sign-up pages.
  4. jenolan

    jenolan aMember Coder

    Joined:
    Nov 3, 2006
    Messages:
    493
    OK the other normal issue is that the .htaccess file needs to have the 'RewriteBase' uncommented and set to the correct directory.
  5. bibbott

    bibbott aMember Pro Customer

    Joined:
    May 27, 2010
    Messages:
    9
    Yep, I've got that in there too. Here are the uncommented lines from my .htaccess file inside the citizenadmin directory - what I'm using instead of calling it amember):

    <IfModule mod_rewrite.c>
    RewriteEngine on
    RewriteCond %{ENV:REDIRECT_STATUS} 200
    RewriteRule .* - [L]
    RewriteBase /citizenadmin/
    RewriteRule ^public public.php [L]
    RewriteRule ^js.php js.php [L]
    RewriteRule !\.(js|ico|gif|jpg|png|css|swf|csv|html)$ index.php
    </IfModule>

    <IfModule mod_php5.c>
    # php_flag magic_quotes_gpc off
    </IfModule>
  6. jenolan

    jenolan aMember Coder

    Joined:
    Nov 3, 2006
    Messages:
    493
    Well I think you need to raise a ticket with support.

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