autoresponder for pending users

Discussion in 'Customization & add-ons' started by fireitup, Mar 29, 2006.

  1. fireitup

    fireitup New Member

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    Hi,

    I am trying to figure out the best way to setup a seperate autoresponder series for pending users beyond pending_mail.txt.

    If it helps to explain exactly what I am going for, here's a quick summary:

    I have a 2-step signup form that captures the name/email/login on page 1, then goes to page 2 to get the CC info. When they complete step one, but don't complete step two, they currently just get one email from the pending_mail.txt file.

    I want the prospect to receive a series of email reminders(seperate from the new user followup series) until they provide a valid CC to begin their trial - ideally that only continues the emails while they are pending with paid status="no". That is -- if they complete the registration then they should stop receiving the emails trying to get them to finish step 2.

    If someone could provide me suggestions on how to implement this I would be very grateful.

    Ryan
  2. alex

    alex Administrator Staff Member

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    Ryan,
    unfortunately, there is no ways to implement it yet.
  3. fireitup

    fireitup New Member

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    Hi Alex,

    Thanks for your response.

    This is a feature that is preventing us from making a good amount of money by following up on these incomplete signups... and seems like a fairly easy and logical fix to me.

    Is there a way to push the development of this feature, or even pay to have someone develop it?

    Ryan
  4. alex

    alex Administrator Staff Member

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    There is already an ability to send ONE email message regarding incomplete signup.
    Have a look to :
    aMember CP ->Setup->EMail->Enable "Not-Completed Payment" Notification
  5. fireitup

    fireitup New Member

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    Right, but this isn't enough for what I am looking for. A seperate auto-responder series really seems justified for the users who have started -- but not completed -- the signup process. These are very targetted prospects; equivalent to your shopping cart dropouts for a product-based site...

    It seems a huge waste as I'm getting about 20 of these a day currently... and sending them 1 email just isn't bringing them around... it seems like pretty basic marketing to me ... these are people who have expressed a very strong interest in buying..

    so, is there any way to have an add-in like this developed?
  6. alex

    alex Administrator Staff Member

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    We will implement this feature in next version of aMember.
  7. cemper

    cemper Member

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    Sep 27, 2006
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    Alex,

    I'm struggling with the exact same thing..

    Actually not even the "pending_mail.txt" was mailed.

    Case:

    - a user subscription signup via PayPal
    - user gets mail per setup "Verfiy E-Mail Address On Signup" to yes
    - user is created,
    - but then paypal signup abandoned...

    any idea?



    hmmm

    I setup

    - Enable "Not-Completed Payment" Notification to yes
    - "Not-Completed Payment" Notification to 1

    this "1" seems to be the problem... I expected that mail to early imho

    guess I would have had to wait a day for that?
    or how do you speed up the testing process here?

    also how can I get THESE pending users on an autoresponder list?
  8. alex

    alex Administrator Staff Member

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    Sure, "Not Completed E-Mail" will be sent after a day in your setup. If you want to send immediate e-mail, use "Pending E-Mail".

    There is no ability to get them to an autoresponder list.
  9. cemper

    cemper Member

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    Alex, but if the once confirmed their email, it should be legal according to can-spam to mail them more...
  10. florida561

    florida561 Guest

    Why don't you have them sign into an aweber form before they get to the username signup. That would possibly make sense.

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