aMember not responding to urgent request

Discussion in 'Troubleshooting' started by justsammorris, Jun 12, 2018.

  1. justsammorris

    justsammorris aMember Pro Customer

    Joined:
    Jun 7, 2018
    Messages:
    2
    I'm confused about the amember customer service. I filed an urgent request about 12 hours ago and still haven't heard anything. It makes me extremely nervous that they're so unresponsive, and theres no live chat or telephone number.
    Can someone please advise me what to do?
  2. jenolan

    jenolan aMember Coder

    Joined:
    Nov 3, 2006
    Messages:
    510
    If you mean you posted a message into the forums for a support issue, go to support post it there with the access details.

    aMember support is top notch but is as per the hours listed. Chat/phone support from nearly all vendors is farmed out, aMember you get the developers direct!
  3. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Sam,
    As I see issue was resolved yesterday. Please let me know if you need any other assistance.

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