Amember allows access for "Recurring Cancelled" Accounts

Discussion in 'Troubleshooting' started by mdarras, Aug 4, 2016.

  1. mdarras

    mdarras aMember Pro Customer

    Joined:
    Dec 6, 2015
    Messages:
    20
    Hey,
    I'm using Amember Pro with Paypal as the payment processor and XenForo as the premium forum.

    Users are paying a monthly fee to access a premium Marketing forum.

    I'm having a weird problem when a user cancels their recurring subscription.
    1. User cancels recurring via Paypal
    2. Amember shows "Recurring Cancelled"
    3. User still has access to forum forever and product still shows up in their Amember dashboard
    Access never expires, even after months of their status being "Recurring Cancelled".

    Here's what I have to do right now:
    • Manually go to "User Access" in Amember
    • Add their membership with an expired date.
    • After that, they're access is removed.
    Any idea why Amember is getting "Recurring Cancelled" but not actually cancelling their login and access?

    Thanks,
    m
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,669
  3. mdarras

    mdarras aMember Pro Customer

    Joined:
    Dec 6, 2015
    Messages:
    20
    Hey @caesar Just submitted to support. Take a look and let me know what you think.

    Thanks!

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