Am_License' not found - Existing Site - Need Urgent Help

Discussion in 'Troubleshooting' started by admin_amember, Jan 1, 2018.

  1. admin_amember

    admin_amember New Member

    Joined:
    Aug 30, 2017
    Messages:
    2
    Hi,
    We've been running aMember for several months and suddenly overnight we cannot get into the aMember Admin on our site (http 500 error when we try to access admin page or a member tries to login). I checked our error logs and see the message... Am_License' not found. This happened last night between Dec 31 and Jan 1.

    How can I manually fix my license number since I can't access my site admin to do this? Of course this happens on a holiday weekend and tech support won't be available until January 3 for emergencies, but I need to get this fixed now before we have over 1000 members emaiing complaints to us.

    Sharon Chinn
    subscribers.paintingezine.com
  2. linguaspectrum

    linguaspectrum Online English Teacher

    Joined:
    Apr 25, 2009
    Messages:
    41
    I also have a catastrophic failure of aMember and cannot access parts of my site anymore!
  3. linguaspectrum

    linguaspectrum Online English Teacher

    Joined:
    Apr 25, 2009
    Messages:
    41
    I fixed the problem by removing and reapplying protections to folders. I don't think this is connected to the licence issue of this thread.
  4. admin_amember

    admin_amember New Member

    Joined:
    Aug 30, 2017
    Messages:
    2
    My host tech support said the license.php file was quarantined because it gave the appearance of being malware. They've cleared it and all is well.
  5. bkiacademy

    bkiacademy aMember Pro Customer

    Joined:
    May 27, 2018
    Messages:
    1
    i face same problem after installation and when klik admin page appear Fatal error: Class 'Am_License' not found in /home/bkiacade/public_html/member/library/Am/App.php on line 2411
  6. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,813
    Please re upload file
    member/library/Am/License.php
    from installation package.

    Best Regards.

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