Affiliate can not see Affiliate Info tab when logged in

Discussion in 'Troubleshooting' started by jprescott68, May 23, 2014.

  1. jprescott68

    jprescott68 Member

    Joined:
    Feb 25, 2014
    Messages:
    30
    Hi,

    When my affiliate user is logged in they can not see the Affiliate Info tab on the main page. I am not sure but I think they might be seeing the normal user main page rather than the affiliate user main page.

    The URL of the page is: http://www.mysite.com/amember/member

    However, I have read that they should be in:
    http://www.mysite.com/amember/aff/aff

    If I manually enter this URL into my browser it auto redirects to the member page so not sure what to do.

    I have attached a screen shot of the tabs available.

    NB my version of aMember is 4.3.6

    Thanks

    Attached Files:

  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,682
    Are you sure your users is affiliate? In case you redirected from http://www.mysite.com/amember/aff/aff to member page it looks like user is not affiliate. You can check it in admin interface - edit user record and check Affiliate Program settings.

    How do you set up Affiliates Signup Type at aMember CP -> Configuration -> Setup/Configuration -> Affiliates ?
  3. jprescott68

    jprescott68 Member

    Joined:
    Feb 25, 2014
    Messages:
    30
    Hi, sorry but I hadn't set this user as an affiliate!! I'm new to this, please bear with me :-( I have now set them as an 'only affiliate' customer and re-logged in. I can now see the Affiliate Info tab.

    Thank you Caesar for your prompt reply, its much appreciated.
  4. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,682
    You are welcome!

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