Admin Helpdesk Grid

Discussion in 'Templates customization' started by Lynette, Mar 22, 2014.

  1. Lynette

    Lynette aMember Pro Customer

    Joined:
    Jun 26, 2004
    Messages:
    11
    Hey guys! I noticed in the 4.3.6 changelog there is an entry that says
    "Do not show column 'owner' on tickets grid (backend)"

    I need to do that but cannot see where/how to remove that column? It's not in General or Helpdesk or Advanced Configuration screens.

    Is this something that is admin configurable or hard coded into core? If hard coded into core why is it still showing up. The site uses the latest (as of today) 4.3.6

    Any thoughts/direction welcome. Thanks!
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,669
    This column is not shown if you do not use this feature (did not assigned admins to tickets). Also this column was removed for grid that list tickets assigned to you.
  3. Lynette

    Lynette aMember Pro Customer

    Joined:
    Jun 26, 2004
    Messages:
    11
    I understand it better now. Thanks!

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