Activity in this forum?

Discussion in 'Pre-Sales Questions' started by forefront, Aug 19, 2007.

  1. forefront

    forefront New Member

    Joined:
    Nov 22, 2006
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    10
    This is a pre-sales forum, so one assumes it was set up by the company for people thinking of buying the product for them to ask "pre-sales" questions?

    But look at all the questions with zero response! Is there a faster or better way to get a pre-sales response for those of us thinking of...you guessed it...spending money?
  2. Sergei

    Sergei aMember Pro Customer

    Joined:
    Mar 6, 2006
    Messages:
    96
    They assume people read it, it appears you don't. It says to contact them for support etc. to submit a ticket......
  3. forefront

    forefront New Member

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    Nov 22, 2006
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    Why bother having it as an open forum then?

    Have a sticky post and close the forum to posts rather than not answer legitimate pre-sales questions.
  4. Sergei

    Sergei aMember Pro Customer

    Joined:
    Mar 6, 2006
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    96
    They hope friendly people like us help each other out and share experiences and do bonding and such. It also saves time if you search the forum first etc.
  5. forefront

    forefront New Member

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    Nov 22, 2006
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    Even after submitting a ticket it remains unanswered after 3 days.
  6. alex

    alex Administrator Staff Member

    Joined:
    Jan 24, 2004
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    6,020
    David,
    please give me id of your ticket that remains unanswered for 3 days. I unfortunately cannot find any.
  7. forefront

    forefront New Member

    Joined:
    Nov 22, 2006
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    IDs of tickets sent on Aug 21:

    LOQ-53460-442
    ACD-24910-344
    FJU-34098-370
    CRT-44325-473

    These are unanswered.

    Thanks.
  8. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
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    6,274

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