2 members over night disappered no records

Discussion in 'Troubleshooting' started by ccwjames, Sep 15, 2015.

  1. ccwjames

    ccwjames Member

    Joined:
    Sep 11, 2014
    Messages:
    430
    i had a help desk ticket for 2 members whose money was late for membership

    i went to stripe and removed their cards.

    today i sign into the amember site, there is no tickets? nothing in logs for the members at all

    has stripe some how removed them from amember?
    or did the 2 members somehow remove themselves? delete account?
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    Stripe can't remove users from your database, and by default your user can't remove account himself. user can do this if you have drop-me plugin installed. That plugin adds "delete account" link to member's area.
  3. ccwjames

    ccwjames Member

    Joined:
    Sep 11, 2014
    Messages:
    430
    as far as i know i dont
    strange as looked around and logged in as a few members and dont see how they got deleted
    also as i said, the tickets i sent them saying days late on money are gone
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    Please contact us in helpdesk, provide access info and as much info about these users as possible.

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